Products
noHold products are used by industry leaders like Cisco and Dell to reduce support costs, increase conversion, and provide actionable customer intelligence.
noHold offers three products based on the same technology:
InstantSupport™, SalesAdvisor™, and EZintel™. If you consider the typical customer acquisitions and support cycle you can identify the following main phases: Attract, Convert, Fulfill and Support.
InstantSupport
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InstantSupport is a Virtual Assistant responsible for supporting customers after they have bought your product or service. The key here is for the solution to be Interactive and Diagnostic. Self-service solutions that are more Diagnostic and Interactive achieve higher First Contact Resolution (FCR) rates, because they mimic the human call center experience, just like talking to a customer support representative on the phone. |
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| Data Sheet |
SalesAdvisor
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SalesAdvisor is the Virtual Assistant designed to increase conversion, while providing education, advise and cross-selling opportunities. SalesAdvisor is your best sales associate, available 24x7 and always knows about your products and services. |
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| Data Sheet |
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EZIntel
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EZintel gives direct insight into your customers’ minds. EZintel takes free-form customer input and turns it into actionable customer intelligence. It’s as easy as adding two lines of code to your contact us page, and begins working immediately! |
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| Brochure |