What is a Virtual Assistant?
You have watched it in the movies, you have read about it in science fiction books. But now, Artificial Intelligence (AI) is here in the form of a Virtual Assistant that can help your company interact with your audience automatically, and on their own terms.
A Virtual Assistant (also known as a Virtual Agent, or Automated Chat Agent) is a self-service application that interacts with website visitors by answering questions about your company's products and services. It works a bit like live chat, but instead of interacting with a live person, end users interact with an AI.
A Virtual Assistant can be used for support, customer care, and as a Virtual Concierge that guides your customers to the right place.
noHold customers use Virtual Assistants to:
-Decrease support costs, by increasing First Contact Resolution (FCR)
-Capture actionable intelligence that provides realtime customer feedback with a direct loop to Product Marketing and Sales
noHold's Virtual Assistants speak your language, can provide personalized service by connecting with back office systems, and act as your interactive answering service when live agents are unavailable. They are also a key component of your social media strategy.
To learn more, please contact us